Thank you for choosing to order tickets, workshops, classes and tours on our website.
A website tlv-citymuseum.smarticket.co.il (hereinafter: “the Site”) is operated by Smarticket Ltd. for the Tel Aviv-Jaffa Municipality’s Shoshana & Zebulun Tomer City Museum of Tel Aviv-Jaffa (“the Museum”), located at 27 Bialik St., Tel Aviv, https://taycm.org.il.
The Site sells online tickets for the Museum, to ensure space for activity and speedy entrance to the Museum.
General Terms
Please carefully read the contents of the Ticket Sales Website Regulations, which are the terms of the contract between the ticket buyer and the Museum.
Sharing your details on the Site and/or any use of the Site’s service constitutes consent to all the terms, which will apply and be binding on you on all matters relating to Site usage.
The contents of these Regulations do not detract from the Terms of Use and Privacy Policy specified on the Museum website, and the instructions specified herein are additional.
Purchase of Tickets
1. To purchase Museum tickets you must enter your details, including: forename and surname, email address, mobile number for contact, and credit card details.
2. Tickets are issued at the time of order, after payment, and valid only for the date or activity specified in the order.
3. Tickets will be sent to the email address from where the order was placed and/or via SMS to your mobile device.
4. Museum tickets can only be purchased with a credit card.
5. Up to 6 tickets can be purchased on the Site in a single order. If you wish to arrange a larger group visit, please contact info@taycm.org.il by email.
6. Purchasers declare that the details they submit during the Site purchasing process are their correct personal details, including the credit card number. Submission of false details could be a criminal offense subject to the penalties prescribed by law.
7. Purchasers know that the credit card details submitted will be transferred and used to clear the purchase by Placard Ltd. or another third party, and their personal details will be used for the purchase of tickets through Smarticket Ltd.
Ticket Collection
8. Tickets ordered on the Site will be sent automatically by the Museum’s box office system to the email address provided by the purchaser when ordering and/or by SMS to the mobile number registered in the box office. It is clarified that tickets will not be sent by mail or in any other way.
9. The purchaser is responsible for keeping the tickets sent by email and showing them on entering the Museum.
10. Anyone entitled to a discount or other benefit who purchases a reduced price ticket must show the relevant ID on entry to the Museum (student, pensioner, Tel Aviv resident). It is clarified that only one discount may be applied to each ticket.
11. You are advised to arrive at least 15 minutes before the designated time. If tickets are ordered for an activity at a specific time (workshop or training), the Museum does not undertake to reserve the ordered tickets for more than 30 minutes after the time specified on them.
12. Ordered tickets can be changed up to 12 hours before the start of the activity. Changes are made directly with the Museum box office on 03-7240311. The Museum does not undertake to change tickets for a specific date, but will make a reasonable effort to grant such requests.
13. Changing tickets involves crediting the original order and opening a new order.
14. Once a workshop or activity has begun, it is not possible to change a ticket or receive a credit for this workshop or activity.
Cancellation
15. Purchases can be cancelled within 14 days of placing the order and up to but no later than 7 working days before the date of entry to the Museum.
16. Cancellation is not possible if the specified date of entry is within 7 days.
17. It is not possible to cancel part of an order. Such cancellation involves crediting the original order and opening a new order.
18. Cancellations must be approved by a Museum representative by phone to the Museum, after identification.
19. Cancellation will be done according to the provisions of all laws.
Purchase of workshops, classes and tours
20. There is a 10% discount for early registration, up to two weeks before the start of the activity, or as published by the Museum.
21. Discounts for workshops and tours:
21.1 Tel Aviv-Yafo residents only: 25% off the full price.
21.2 Tel Aviv-Yafo residents who are senior citizens, single parent families, large families (Zahavi), residents of Neighborhood Rehabilitation or disabled (on presentation of 100% disabled certificate) will receive a 10% discount.
21.3 Senior citizens from outside Tel Aviv-Yafo will receive a 10% discount.
21.4 Customers who register for more than one activity and two or more participants from the same family will receive a 15% discount (on the cheaper activity).
22. The early registration discount will be given in addition to one other discount from those specified above.
23. The early registration discount will first be calculated, and then the additional discount. On completion of early registration, one other discount may be given from those specified above.
24. The discount is given only on the day of payment. It is clarified that it will not be possible to obtain a refund after purchase when claiming any discount.
25. Purchasers know that the credit card details submitted will be transferred and used to clear the purchase by Placard Ltd. and their personal details will be used for the purchase of tickets through Smarticket Ltd.
Cancellation of the Order
26. Cancellation by the Museum: if an activity is cancelled by the Museum due to unforeseen circumstances, the Museum will set and publicize an alternative date.
27. The Museum reserves the right to cancel any activity due to insufficient participants. In these cases the full purchase price will be refunded to customers who have paid.
28. Cancellation by a participant: anyone who is obliged to stop participating must contact the Museum box office as soon as possible and complete an activity cancellation form. If payment was made in cash or by check, a photocopy of the purchaser’s ID and the check or bank confirmation of account details (branch number, account number, bank name and address) should be attached to the form. Checks or credit card deals must not be cancelled directly with the bank or credit company. If the participant is entitled to a monetary refund, this will be paid in the manner determined by the Museum.
Cancellation fees
Cancellation fees for classes/ tours/ workshops:
29. For up to 9 sessions: up to one day before the first session – 5% cancellation fee but no more than ILS60; after one session – cancellation fee of 30% of the series price; after two sessions – no refund.
30. For 5-14 sessions: up to 1 day before the workshop starts – 5% cancellation fee but no more than ILS60; after one session – cancellation fee of 10% of the workshop price; after two sessions – cancellation fee of 20% of the workshop price; after 3 sessions - no refund.
31. In any case the cancellation fee will be no less than ILS60.
Payment
32. Payment will be made using the credit card details provided on the Site or by phone, in one payment.
33. After ordering the ticket/s or when collecting the ticket/s it is not possible to change the means of payment.
34. The deal is subject to approval by the purchaser’s credit card company.
35. Confirmation and order number will be sent to the email address provided by the purchaser on the Site. If no such email is received after a reasonable time, please check your spam mail, refresh your inbox, and if there is still no confirmation email, contact the Museum by email on info@taycm.org.il.
Data Security
36. The Museum’s ticket sales website complies with the PCI standard required by credit companies and is secured by an SSL certificate. Transactions on the ticket sales site are cleared by Placard Ltd., which is recognized by credit companies for internet clearing and at its responsibility.
37. Credit card details submitted during the online purchase will be used to clear the purchase through Placard Ltd., and the personal details will be used for the ticket order by Smarticket Ltd. Customer and/or credit card details are not saved by the Museum website, but on the servers of the above authorized companies.
Rules of Site Usage
You hereby undertake to use the Site for private purposes only and according to the instructions specified in these Regulations, including:
38. The Site services must not be used to damage the privacy and/or any other right of any person and/or body and/or third party. Purchase of tickets for an activity that is unsuitable by reason of age and/or any other reason for any member of the family group is the sole responsibility of the Site user.
39. The Museum is not obliged to refund a ticket that is purchased other than according to these Regulations.
40. The Museum may, at its sole discretion, prevent a purchaser ordering tickets online through the Site in the event of any illegal action and/or breach of the Regulations and/or deliberate submission of false information and/or any action or omission that damages or could damage the Museum and/or any third parties.
Notices
41. Any notice and/or change and/or matter that we wish to bring to your attention will be sent to the email address or by SMS to the phone number provided to us or by publication on the Site.
42. If we notify you of any change to the terms of engagement with us, then failure to respond and/or reject such change will be deemed acceptance of the change by you.
Liability for compensation and indemnification
43. The purchaser confirms that s/he knows there could be hitches and/or problems and/or delays and/or interruptions in the operation of the Site due to problems on the Internet and/or for purposes of Site operation or upgrade and/or for other reasonable cause, and s/he waives any complaint on this matter against the Museum and/or anyone acting for it.
44. If an activity is cancelled by the Museum, the Museum will take steps to contact the purchasers of tickets for such activity to provide a credit/ monetary refund. Purchasers of tickets for an activity cancelled by the Museum have no right to any compensation and/or claim and/or complaint against the Museum on this matter.
Miscellaneous
45. These Regulations are subject to Israeli law. Sole jurisdiction over any dispute between the Museum and the purchaser, including on account of these Regulations, rests solely with the competent Tel Aviv District Court.
46. The Museum may endorse and/or transfer its rights and obligations pursuant to these Regulations, all or in part, to any other entity, without the need to inform or obtain the approval of Site users.
47. We constantly strive to improve and will be happy to receive any comments/ constructive criticisms that we can consider implementing. Please write to us by email at Info@taycm.org.il.
48. The Museum reserves the right to change these Regulations from time to time, and any changes will come into force upon their publication.
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